Returns Policy

ImageOn Ltd want you to be 100% happy with the goods you order, the service you receive and the way we apply your logo or branding. If you have a concern regards the quality or workmanship of any of our products, please Contact Us.

Unwanted Goods

For goods sold away from Our Location, the EU Distance Selling Directive means you are entitled to cancel your order and return the goods to us within 7 working days for a full refund, including the original delivery costs. Under the Directive, you must Contact Us within 7 working days of the delivery being made.

Refunds will typically be processed within 5 working days, although the Directive allows us up to 30 days. Note, it may take several days between us authorising the payment and it showing on your card account.

You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.

Faulty / Misdescribed Goods

The above cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Where returned goods are faulty due to a manufacturing problem, then as well as replacing the item in question, we will also refund the cost of the return shipping. Note, we can only refund these costs where the return shipping method has been agreed by us prior to the goods return.

We will not refund items that have been abused, accidentally damaged or clearly used for purposes for which they were not intended.

To notify us of a problem, please Contact Us.

Customised Goods

ImageOn Ltd have very robust Quality Assurance procedures for our Printing and Embroidery services (see each page for full details). By verifying the design and layout several times during the process, these procedures are designed to ensure that the finished product is what you expected.

We are sorry therefore, but except where they are faulty, we cannot accept the return of any product or garment that has been embroidered or printed with a name or logo or personalised in any other way.

Important

Any goods returned should be in saleable condition.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.